Responsibilities:
• Answer calls and and respond to customer requests
• Provide customers with product and service information
• Enter customer orders into our computer system, upsell orders
• Enter tracking and shipping into our computer system as needed
• Identify, research and solve customer service issues
• Follow up to customer inquiries if not immediately resolved
• Email customer correspondence as needed
• Assist staff with product entry as needed
• Greet incoming retail customers
• Assist retail customers with product questions, information and sales
• Assist retail customers with wedding invitations, wedding accessories, favors and products
• Superior customer service is a must
• Help maintain general housekeeping duties with other members of staff

Qualifications:
• High School Degree or better required
• Minimum of 1 year of sales, retail or customer service background; plus if in the wedding industry
• Working knowledge of Windows, Microsoft Office and the Internet
• Basic knowledge of HTML and SEO techniques is a plus, but not required.
• Must be able to communicate with people clearly, effectively, and positively in person, by phone, and email
• Ability to research, find, and resolve problems
• Strong communication and writing skills
• Ability to learn customer service and database software applications
• Willingness to up sell products and services as appropriate
• Must be able to work independently or as part of a team
• Must be able to present a professional image, both over the phone and in person
• Bilingual English/Spanish a plus

Benefits:
After 6 months of Full Time service:
• Health Benefits
• Paid Vacation, Sick Leave and Holidays

To apply, please email your cover letter, resume, and salary requirements to: erica@littlethingsfavors.com

Little Things Favors, a division of Perfectly Pickled LLC, offers over 6 years of service in the wedding industry and is a small family operated business located in Sayreville, New Jersey. Little Things Favors offers a competitive salary with excellent benefits and is an Equal Opportunity Employer.