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Customer Service Representative

General Description: The ideal candidate will have a passion for brides and the wedding industry. You will work with our current business partners and vendors to help our clients plan and purchase their wedding invitations, wedding accessories and wedding favors. Candidate must have a pleasant, up beat personality and great interpersonal skills. Candidate must have excellent organization and communication skills, must be a self-starter, have the ability to prioritize multiple tasks and feel comfortable researching and resolving customer service issues. Candidates must be flexible to work evenings and/or weekends as required. Experience in a high volume retail environment, sales or customer call center is helpful. Bi-lingual English/Spanish is a plus.

Full Time & Part Time positions are available.

Answer calls and and respond to customer requests
Provide customers with product and service information
Enter customer orders into our computer system, upsell orders
Enter tracking and shipping into our computer system as needed
Identify, research and solve customer service issues
Follow up to customer inquiries if not immediately resolved
Email customer correspondence as needed
Assist staff with product entry as needed
Greet incoming retail customers
Assist retail customers with product questions, information and sales
Assist retail customers with wedding invitations, wedding accessories, favors and products
Superior customer service is a must
Help maintain general housekeeping duties with other members of staff

High School Degree or better required
Minimum of 1 year of sales, retail or customer service background; plus if in the wedding industry
Working knowledge of Windows, Microsoft Office and the Internet
Basic knowledge of HTML and SEO techniques is a plus, but not required.
Must be able to communicate with people clearly, effectively, and positively in person, by phone, and email
Ability to research, find, and resolve problems
Strong communication and writing skills
Ability to learn customer service and database software applications
Willingness to up sell products and services as appropriate
Must be able to work independently or as part of a team
Must be able to present a professional image, both over the phone and in person
Bilingual English/Spanish a plus

After 6 months of Full Time service:
Health Benefits
Paid Vacation, Sick Leave and Holidays

To apply, please email your cover letter, resume, and salary requirements to:

Little Things Favors, a division of Perfectly Pickled LLC, offers over 6 years of service in the wedding industry and is a small family operated business located in Sayreville, New Jersey. Little Things Favors offers a competitive salary with excellent benefits and is an Equal Opportunity Employer.

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