We pride ourselves in carrying high quality wedding favors and accessories and we hope that you will be pleased with your order. You can return anything except the items in the category below:
ITEMS NOT RETURNABLE:
* Partial Quantity Returns Due to quantity pricing, we can not accept partial order returns.
* Customized orders, personalized orders, and engraved products.
* Lip Balms, hand sanitizers, and personal care products.
* Sample Orders (ex - single favor items)
* Edible and Confectionery merchandise (includes coffee, hot cocoa, lemonade, cocktail mixes, apple cider, tea, cappuccino and honey.)
* Wearables which have been worn (i.e.- garters, jewelry)
* Customized Wearables Our Bridal and Bridal Party tees are made to order and are therefore non-returnable.
* Consumables (such as wedding bubbles, candy, cameras)
* Freeze Dried Rose Petals
* Closeouts / Clearance Items
> Special Return Policy on Silk Rose Petals & Organza Bags
Silk Rose petals & Organza Bags may be returned under the following terms:
* The items must be returned in the original packaging and must be in re-sellable condition.
* An RMA must be requested within 7 business days of delivery.
* Once an RMA is issued, you have 7 business days from the date of the RMA to return the petals
* Silk rose petals & Organza Bags will be subject to a 20% restocking fee.
* Original Postage to you and return postage will not be credited/refunded.
Standard Return Policy on All Other Wedding Items
You may return new, unopened items within 30 days of your UPS delivery date for an exchange or full refund, less shipping costs. Please return items in their original packaging. Please note, we are unable to accept partial returns.
Please contact us via email at firstname.lastname@example.org for an Return Authorization (RA) number before returning your package. Please indicate if you want us to issue an electronic return label or if you wish to mail the package back yourself.
If requesting an Electronic Return Label
You will receive 2 emails, the first confirming the RA request and a second email containing an electronic return label for you to affix to your package. Your electronic return label can be printed from any computer you have email access. You then have the option of calling 800-PICK-UPS to schedule a pick up or you can drop off your return at any UPS location.
We issue electronic return labels so that we may monitor your return. Additionally, it ensures that your return is returned to the proper warehouse facility. By us issuing an electronic return label, it is typically cheaper than a customer purchasing shipping through USPS, UPS, FedEx or DHL. Furthermore our electronic labels ensure your parcel is insured against damage which may be caused during return shipping.
Original shipping and return shipping are not refundable and will be deducted from the cost of your returned items. Return shipping cost will be included in your RA confirmation email.
If requesting an RA WITHOUT an Electronic Return Label
If however, you do not not wish us to issue an electronic return label to you, you must indicate so in your original RA request and follow the following instructions:
Please return your order to the warehouse address provided in your return confirmation email. Please do not return your order to our showroom address, unless indicated. Returns to an incorrect address will be charged additional shipping for us to return them back to the proper warehouse inventory.
For your protection, we suggest customers use a trackable shipping company, such as, UPS or FedEx. The ability to track your package will only guarantee your return gets handled safely. In the instance where our warehouses can not locate your return, we will use the tracking to verify the return and issue credit to your account.
Please insure your parcel back to the address we provide you in our return email, as we will not be able to offer you credit on any merchandise which was damaged in return transit.
All Returns must have a RA number posted clearly on the outside of the return package or box.
No returns will be credited without an issued RA number.
Under no circumstances do we accept returns past 30 days (one month), calculated from the UPS delivery date.
Who Pays Shipping Costs on a Return?
Customers are responsible for paying for return shipping, except in the instance where an error was made by us.
In the event an item is returned not in the original condition, a partial refund may be issued.
REFUNDS ON ORDERS WHICH RECEIVED FREE SHIPPING
If the returned items causes your order to fall below our free shipping threshold, you will be subject to the original shipping charges.
If you return an entire order which received free shipping, you will be responsible for the original shipping on the order.
NO REFUNDS ON:
* Items returned which were damaged during transit back to us. Please insure your parcel back to us, as we will not be able to offer you credit on any merchandise which was damaged in return transit.
* Orders which are returned to the incorrect return address. We will email you the proper address to return your order to. Please follow the return instructions in our return email. Since we have multiple distribution centers, your order will need to be returned to address we provide to you.
* Returns past 30 days (one month), calculated from the UPS delivery date.
* Any items in the "Items Not Returnable" category (found above).