Frequently Asked Questions

Our Ordering Policies

How do I make a purchase?

Simply navigate to the item(s) you are interested in purchasing, enter the quantity you wish to purchase. If there is an option for color or for personalization please enter the information and then click on the "Add to Cart" button.

After you have finished adding your item, you may continue shopping or checkout using the buttons found on the shopping cart page. Once you decide to check out, all transactions become secure and encrypted with SSL technology for protection of your personal and financial information.

What is minimum order quantity?

Most items on our website do not have a minimum order requirement, however some items such as personalized wedding favors do. Minimum quantity varies per product and is listed for each product description. You are welcome to place an order in any quantity above our minimum order. If you would like to see a product prior to making a purchase, you are welcome to place a sample order.

 

What are my payment options?

Little Things Wedding Favors accepts AMEX, Master Card, Visa and Discover Cards. We also accept money orders and and PayPal.

If you are paying by Money Order please contact us at info@littlethingsfavors.com to obtain our mailing address.

 

What are my payment options?

All prices are quoted in US Dollars. We are unable to give currency rate conversions on our prices.

 

What is the sales tax Little Things Wedding Favor Charges?

Orders shipping within the state of New Jersey are charged a 6.875% sales tax on the total order including shipping.

Orders shipped outside of New Jersey are exempt from sales tax.

 

Can I place an order through phone?

Yes! You may call us at 1-866-998-9595 from 8am - 3pm CST, Monday to Friday.

Do you accept rush orders?

In many instances we are able to ship within 24 to 72 hours, and we offer UPS Next Day Air, Next Day Air Saver, 2nd Day Air, and 3 Day Select to get the products to you faster. Of course, faster shipping will incur additional charges.

Please contact us before placing a rush order to make sure that we are able to accommodate your request.You can reach us via Live Chat, info@littlethingsfavors.com or at 1-866-998-9595.

Is ordering online secure?

Little Things Wedding Favors assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records, and after placing your order your credit card information is not stored in our system.

Can I order a sample?

We work hard to furnish our store with exceptional product images, but we understand that you may still wish to request product samples. Most items can be purchased individually through the product pages. However, if an item has a minimum order quantity, please contact us directly. We will be able to process your sample order via email. Please send an email to:info@littlethingsfavors.com and let us know the item name and item numbers of the products you wish to sample. You will be charged the highest unit price plus shipping.

We can only accommodate 3 samples per order, per customer.

We Can Not Send Samples On The Following:
* Items which are sold in sets can only be purchased as a set. We can not break up sets to send samples.
* Personalized items, including items with personalized tags. We can not personalize a single tag as a sample. However, if you wish to see a random sample, in some instances we may be able to provide it to you if we have overstock from a prior order available.

 

Do you have a print catalogue?

Since the we add new items almost daily we do not offer a print catalog. We continually update our site weekly. Our website www.littlethingsfavors.com is our catalog.

 

What is Little Things Product Availability?

Availability is listed on every product.

On occasion, products may be backordered which will be noted in the product description, with an anticipated in stock date. We make every effort to keep items in stock, however, during peak season, some items may go out of stock for short periods of time.

If a product is backordered, you are welcome to place a pre-sale order, but please note, your order will not ship until it comes back in stock in our inventory.

Please note that back in stock dates are anticipated dates, and under most normal circumstances these items will come back into stock on or before the listed date, but due to occasional US Customs clearance issues or manufacturer quality control issues items may be pushed back beyond the anticipated back in stock date. The back in stock date is not guaranteed due to potential circumstances beyond our control.

If an item extends past the original back in stock date, we will notify you of the new expected in stock date as soon as we are made aware by the manufacturer of the items you ordered. You will then have the option to change your order, cancel your order or keep the item on backorder status.

 

Will I receive an email confirmation?

You will receive an immediate order confirmation to your email address once your order is placed. You will receive a second email once your order has been shipped from one of our facilities containing the UPS or FedEx tracking information on your package. If you selected to rate our items, you may receive a third automated email approximately 2 weeks after purchase asking to rate your purchase.

I received the error message: This transaction cannot be processed. What does that mean?

If you have received the error message "This transaction cannot be processed" when trying to place your order with us, you received this message because the address on file with your credit card did not exactly match the billing address that you entered to place your order.

Additionally, if you have used a debit card to place the order, and you have received this error message you may have to enter the issuance address as your billing address. The issuance address is the address the card was originally issued to, not necessarily the current billing address.

 

 

Cancellation and Change Policy

Can I cancel my order?

Any orders that are not yet processed can be cancelled.

Orders with personalized tags or personalized items which have already been printed can not be cancelled. If a personalized tag/sticker/label or item has already been printed but not yet been shipped we may be able to cancel the order, but you would be responsible for the cost of the personalization.

Please note, because we normally ship within 24 to 72 hours, not all orders will be able to be cancelled.

If you must cancel your order please contact us by telephone or live chat immediately. We cannot guarantee that order cancellations made via email will be received in time.

Calling us or speaking with a representative via live chat will insure the cancellation of your order and prevent unwanted charges and shipments.

Any personalized wedding favors or engraved items cannot be cancelled or refunded once your order has been processed.

 

Can I change my order?

Any orders that are not yet processed may be changed. Please note that during normal business hours of Monday through Friday 10 am to 4 pm - orders may be processed shortly after order placement and changes may not always be able to be made.

Additionally, orders with personalization (tags, stickers, labels, personalized items) may not be changed once it has been sent to our printer(s) for printing and fulfillment.

If you wish to change your order, please contact us at 1-866-998-9595, Monday to Friday from 8am - 3pm CST. This is to ensure the changes can be made as soon as possible.

 

Return Policy

What can I return?

We pride ourselves in carrying high quality wedding favors and accessories and we hope that you will be pleased with your order. You can return anything except the items in the category below:

ITEMS NOT RETURNABLE:
* Sample Orders
* Partial Quantity Returns Due to quantity pricing, we can not accept partial order returns.
* Customized orders, personalized orders, and engraved products.
* Lip Balm, Hand Sanitizer and Personal Care products
* Edibles (Candy, Chocolate, Cookies, etc)
* Wearables which have been worn (i.e.- garters, jewlery)
* Consumables (such as wedding bubbles, candy, cameras)
* Freeze Dried Rose Petals
* Closeouts / Clearance Items


Special Return Policy Only on Silk Rose Petals & Organza Bags
Silk Rose petals and Organza may be returned under the following terms:

  • * The items must be returned in the original packaging and must be in re-sellable condition.
  • * An RMA must be requested within 7 business days of delivery.
  • * Once an RMA is issued, you have 7 business days from the date of the RMA to return the petals
  • * Silk rose petals & Organza Bags will be subject to a 20% restocking fee.
  • * Original Postage to you and return postage will not be credited/refunded.



Under no circumstances do we accept returns past 30 days (one month), calculated from the UPS delivery date.

Who pays shipping costs on a return?

Customers are responsible for paying for return shipping, except in the instance where an error was made by us.

What is your refund policy?

You may return new, unopened items (please see "What Can I Return?" for a list of exemptions) within 30 days of your UPS delivery date for an exchange or full refund, less shipping costs. Please return items in their original packaging. Please note, we are unable to accept partial returns.

Within 5-7 business days of your return being received in our warehouse we will issue you a credit on the original method of payment. Please keep in mind original shipping and return shipping is not refundable.

PARTIAL REFUNDS
In the event an item is returned not in the original condition, a partial refund may be issued.

REFUNDS ON ORDERS WHICH RECEIVED FREE SHIPPING
If the returned items causes your order to fall below our free shipping threshold, you will be subject to the original shipping charges.

If you return an entire order which received free shipping, you will be responsible for the original shipping on the order.

NO REFUNDS ON:
* Items returned which were damaged during transit back to us. Please insure your parcel back to us, as we will not be able to offer you credit on any merchandise which was damaged in return transit.

* Orders which are returned to the incorrect return address. We will email you the proper address to return your order to. Please follow the return instructions in our return email. Since we have multiple distribution centers, your order will need to be returned to address we provide to you.

* Returns past 30 days (one month), calculated from the UPS delivery date.

* Any items in the "Items Not Returnable" category (found above).

 

How can I request a Return Authorization?

Please contact us via email at info@littlethingsfavors.com for an Return Authorization (RA) number before returning your package. Please indicate if you want us to issue an electronic return label or if you wish to mail the package back yourself.

If requesting an Electronic Return Label You will receive 2 emails, the first confirming the RA request and a second email containing an electronic return label for you to affix to your package. Your electronic return label can be printed from any computer you have email access. You then have the option of calling 800-PICK-UPS to schedule a pick up or you can drop off your return at any UPS location.

We issue electronic return labels so that we may monitor your return. Additionally, it ensures that your return is returned to the proper warehouse facility. By us issuing an electronic return label, it is typically cheaper than a customer purchasing shipping through USPS, UPS, FedEx or DHL. Furthermore our electronic labels ensure your parcel is insured against damage which may be caused during return shipping.

Original shipping and return shipping are not refundable and will be deducted from the cost of your returned items. Return shipping cost will be included in your RA confirmation email.

If requesting an RA WITHOUT an Electronic Return Label If however, you do not not wish us to issue an electronic return label to you, you must indicate so in your original RA request and follow the following instructions:

Please return your order to the warehouse address provided in your return confirmation email. Please do not return your order to our showroom address, unless indicated. Returns to an incorrect address will be charged additional shipping for us to return them back to the proper warehouse inventory.

For your protection, we suggest customers use a trackable shipping company, such as, UPS or FedEx. The ability to track your package will only guarantee your return gets handled safely. In the instance where our warehouses can not locate your return, we will use the tracking to verify the return and issue credit to your account.

Please insure your parcel back to the address we provide you in our return email, as we will not be able to offer you credit on any merchandise which was damaged in return transit.

Damage Policy

What if my item is damaged?

We pack each item carefully, and most items come individually wrapped in its own box. If something should arrive damaged we will request that you email us info@littlethingsfavors.com or text us (732-654-5262) a picture or pictures of the damages so that we may file a UPS insurance claim. Once we have received the pictures from you, we will issue credit or send you replacements, but please allow enough time to receive the replacements via UPS Ground Or UPS Standard to Canada service.

Depending on the extent of the damages, we may request to pick up the damages and inspect them so that we may process a claim with UPS. If we request to pick up the damages, we will have UPS pick up the damaged merchandise at no charge to you.

Shortages: Although shortages are rare, they do occasionally occur. In the event a shortage happens please contact us immediately for the missing pieces of your order. We will gladly reship any missing merchandise to you, at no additional charge, but please allow the order to arrive via your original method of shipment.

All damage or shortage claims must be made within 7 days of receiving the merchandise. No claims will be accepted after 7 days.

 

Out of Stock Policy

What if an item is out of stock?

We make every effort to keep items in stock, however, during busy wedding season, some items may go out of stock for short periods of time.

On occasion, products may be backordered which will be noted in the product description, with an expected in stock date.

If a product is backordered, you are welcome to place an order, but please note, your order will not ship until it comes back in stock in our inventory. If you place an order for backorder stock, your credit card will be charged at the time of the order. Pre-paid out of stock orders will be guaranteed to be shipped as soon as the items come back into inventory.

On products that are noted as out of stock and ordered via our website, we will still follow our normal procedure of authorizing and billing your credit card, however we will also notify you via email that the merchandise is out of stock and give you an estimated date in which we expect our shipment to arrive.

If an order is placed which is on backorder status, your credit card will be charged at the time the order is placed. This will ensure that we reserve the merchandise for you. All pre-paid backorders will have priority stock versus non-paid backorders.

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Occasionally, items may go out of stock without notice and we may not have adequate lead time to update our website.

If this occurs, and you place an order on a product which has just gone out of stock, we will notify you via email of the out of stock status and expected delivery date.

You will then have the option to change your order, cancel your order or place the item on backorder status.

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Please note that back in stock dates are anticipated dates, and under most normal circumstances these items will come back into stock on or before the listed date, but due to occasional US Customs clearance issues or manufacturer quality control issues items may be pushed back beyond the anticipated back in stock date. The back in stock date is not guaranteed due to potential circumstances beyond our control.

If an item extends past the original back in stock date, we will notify you of the new expected in stock date as soon as we are made aware by the manufacturer of the items you ordered. You will then have the option to change your order, cancel your order or keep the item on backorder status.

 

 

Our Low Price Guarantee

Do you have a price guarantee?

If you find an item elsewhere (before or within 7 days of your purchase from Little Things Favors) for a lower price, you will be eligible for our "100% price protection" program.

Please email all requests for price match to info@littlethingsfavors.com

Here's How it Works:

The item must be the identical product, color, packaging, manufacturer, etc. The price you wish us to match must be verifiable on the Internet or through a printed advertisement. The competitor's advertisement must be current and the product must be in stock.

Little Things Favors will only match prices on items made by the same manufacturer. “Knock-off” or counterfeit items of designer manufacturers do not count. For example, if it is a Kate Aspen brand favor, it must be authentic, not just "similar" as many of the knock-off items sold on the internet.

If you ask us to match a price, the competitor's shipping and handling charges and sales tax, if applicable, must be taken into account when we calculate the competitor's price.

Example:

Little Things Favors (+S&H): $100.00
Competitor price (+S&H): $95.00
Difference: $5.00
Total Refund: $5.00


Price adjustments are limited to one price match per order, per item, per customer, per competitor, within the 14 day period. Competitors sales, coupons or promotions for first time or one time use will be considered non-verifiable and therefore not accepted for the low price guarantee. Competitive items must be in stock.

Shipments to New Jersey are subject to 6.875% sales tax and will not be included as part of the price match calculation.

NOTE: Please allow 7-10 business days following your price match request for your refund to be processed. Price matches will not be honored on "Going out of business," "Liquidation Sales", Sales, clearance items, auction sites or companies in distress. Price matches can not be made on multiple competitors or multiple items.

Little Things Favors reserves the right to deny any price match on an item that is not in stock with a competitor, falls below our wholesale pricing or does not meet the criteria of our price match policy.

Security & Privacy

What is your Privacy Policy?

Little Things Wedding Favors is committed to protecting the privacy of our customers and using information responsibly. Please be assured that Little Things Wedding Favors respects your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties. Please Click Here to read our Privacy Policy.

How does Little Things Favor use my information?

All the information we collect on our website is used solely for processing your transaction. Contact information (names, address, email, etc..) is used for the sole purpose of shipping your order and/or communication with you about your order if necessary. Financial information that is collected is used to bill you for your products and is not stored by us.

Is your site encrypted?

The site is SSL secured and certified during the ordering and checkout process. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is my agreement with Little Things Favors when ordering?

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.

My order is high value, is it secure to order? Will my shipment be secure?

We take our customer's security and identity information seriously. On all orders over $500 USD, Little Things Favors reserves the right to request a signature confirmation on file. (You will be asked to sign and fax a copy of your invoice to us). We also reserve the right to request a copy of your driver's license, government issued ID, or utility bill which contains your current billing address and signature. Additionally, orders over $500 will require a signature upon delivery. Orders which do not meet these safeguard protections will automatically be canceled and your credit card authorization will be voided.