Shipping Policies

How do you calculate shipping fees?

Shipping charges are based on weight of the products ordered. We do not add any additional handling charges for USA Orders shipping to the 50 States. You pay only what the exact UPS rates are to ship the products to you.

In the instance where the shopping cart calculates a 0.00 shipping charge and we are not offering a free shipping promotion at the time, it is due to your items being over the maximum weight limit for UPS online to calculate your shipping costs. In this instance, we will have to manually pack out your order and manually calculate the shipping price. We will contact you to approve the actual shipping charges before we process and charge for your order.

How do I calculate shipping fees?

To determine the costs of shipping your order:

1) After you select products to buy, click on "Add to Cart"
2) While viewing the "view cart" page simply input your zip code, state or province and country. Then use the drop down menu to select shipping method.
3) Hit the apply button and a list of available shipping methods and costs will appear.

Do you charge handling fees?

Orders shipping to the 50 USA States are not charged any handling fees.

What shipping methods are available?

We use United Parcel Service (UPS) to deliver all orders within the USA, Canada and Internationally. Occasionally, at our discretion, we may use FedEx Ground within the USA as well. We offer Air services (Next Day Air, 2nd Day Air & 3 Day Select) and standard UPS Ground Shipping. To Canada we offer both Air (UPS Worldwide Expedited) and Ground (UPS Standard to Canada) as well.

Please note all items with pre-fix code LWS ship direct from the manufacturer from Canada via FedEx Ground. Please allow 5 to 7 business days for all LWS orders before these orders ship.

How long does it take to receive my order?

In most instances we are able to ship non-personalized within 72 hours, but during busy wedding season, processing time can extend up to 7 business days. Personalized orders may take additional processing time. Please make sure to check the availability which is listed on each individual item page for item specific processing times.

You can track your order at any time by clicking on the tracking link in your order confirmation email.

What if my package is lost?

Often UPS, FedEx and USPS packages are left at an inconspicuous place around your home if no one was home to receive the package - or it was delivered to a neighbor to hold. We ask that you please check the areas surrounding your home, ask any other residents living at your address if they picked up the package or check with your neighbors first. However, If you package has been lost or mis-delivered by UPS, FedEx or USPS, we will gladly open an investigation with the shipping company used.

Please note, upon opening an investigation it can take 2-3 weeks to receive a resolution or response from the shipping carrier. Once we receive notification of a resolution we can take the appropriate measures to rectify the situation - which is either reshipping the items which were not delivered or issuing a refund on the missing items.

If you need your items before the 2-3 week investigation period, we advise you to place a second order with us. Your first order will be refunded once the shipping carrier either advises us the package was lost or if they locate the package and return it to us. If during this period you receive both your first and second order, you are welcome to refuse delivery or return one of the packages to us.

Little Things Favors will not re-ship an order or issue a refund before the investigation is closed. Once the package leaves our facility it as at the discretion of the delivery driver, and it is the customer's responsibility to check their tracking information for scheduled delivery dates.

Do you ship internationally?

We ship to the USA and Canada only. However, if you have a friend, relative or freight forwarder in the US or Canada we can ship to them, and they can forward the package to you.

Do you ship to APO/FPO boxes?

Unfortunately, we are not able to ship to APO/FPO boxes at this time as UPS service does not deliver to these locations. However, upon checkout, you can ship your order to an alternative address (such as a friend or relative in the USA) and they can then forward the package to you.

 

Policy On Refused Shipments, Undeliverable Packages, Re-Routed & Address Corrections

Refused delivery

Any orders refused for delivery by a customer are subject to additional charges.

Customers who refuse delivery will be responsible for the original shipping charges, the return shipping & handling charges and a 10% restocking fee of the original order subtotal.

Please see our cancellation policy if you wish to cancel your order.

Undelivered Packages

If a package was deemed undeliverable by UPS and shipped back to our warehouse, you will be charged original shipping and return shipping to us.

Any shipment that needs to be re-shipped will be charged the same shipping charges that applied to the original order.

Please note, UPS does not deliver to PO Box addresses.

Rerouting Packages

There is an $18.00 UPS Intercept fee, per package if you request the package be stopped in transit and re-routed to a different address. Depending on level of service there may be additional shipping charges incurred in addition to the $18.00 re-routing fee per package.

The $18.00 per package is a Intercept service fee that UPS charges, we can not waive this fee.

UPS Address Corrections

We address and ship all packages as you enter your shipping information on your order. If UPS deems that your package was not labeled with the correct address, UPS will charge a $12.00 Address Correction fee. This includes missing Apartment Numbers and mistyped addresses that are corrected in order to be delivered.

Please be sure to double check your ship-to information - it can be found in your order confirmation screen, your email order confirmation and if you registered with us, anytime in your order history page.

The $12.00 per package is an Address Correction service fee that UPS charges, we can not waive this fee.

Policy on Delivery Changes with UPS, FedEx or USPS

After your item ships, you may have the option to make delivery changes directly with the shipping company online or via phone. If you contact UPS, FedEx, or USPS and request delivery changes, Little Things Favors is not responsible for any package delivery, delays, non-delivered packages, or delivery to incorrect addresses. In the event of a lost package after a delivery change, it is not guaranteed that we will be able to open an investigation or trace, locate the package, replace your items, or issue a refund. By making changes to a delivery, the customer immediately accepts all responsibility for the package.

International Orders

Do you ship internationally?

We ship to the USA and Canada only. However, if you have a friend, relative or freight forwarder in the US or Canada we can ship to them, and they can forward the package to you.

Taxes, Duties, Brokerage Charges

For orders shipped to destinations outside of the United States, Little Things Favors is not responsible for any duties or taxes associated with the shipment. Any applicable surcharges, taxes, VAT fees, import duty or brokerage charges on imported goods must be paid by the customer. If you have questions regarding duties and taxes please contact your local taxation department.

 

Product Packaging & Item Descriptions

Policy on custom logo and logo products

If ordering an item with a photo or custom logo design, submit your order as usual online and email us your photo or artwork once your order number has been generated. Any photos or artwork sent to us for printing must be the customer's property/the customer legally has rights to use the photo or artwork. By sending us a photo or custom artwork to print, you assume full liability. Photos/artwork sent must be print ready. We recommend .jpg, .png, or .pdf file types if not the original .ai artwork (for custom logos only). Files 25 MB or smaller at 300 dpi are suggested; anything less than 200 dpi may print poorly. We will not crop or edit your photos or artwork. We are not responsible for the quality of the photo or artwork submitted. Proofs will only be emailed upon request: additional fees may apply and may delay the processing of your order. Virtual proofs will not guarantee color as colors may vary from screen to screen. By ordering a custom artwork or photo product, you accept these guidelines and hold us harmless from any liability resulting from the use of the photos or artwork.

Packaging

All of our products are shipped in the original manufacturer packaging. We pack each item carefully, and most items come individually wrapped in its own box.

Sizes

Sizes of products are approximate. We try very hard to give exact measurements, however, sometimes manufacturers may slightly change the sizes of products. If the size is close in proximity to the size listed on our website, we do not deem the item to be defective or incorrect. Should the size variance be significantly different we will gladly accommodate any refund, returns or replacements.

Product Descriptions

We make every attempt to provide you with accurate product descriptions, colors and sizes. Due to variances in color settings on different types of monitors, colors of actual products may differ slightly from the image you see on our website.

We have used our reasonable efforts to display as accurately as possible the colors of the materials shown on this site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We apologize for any inconvenience this may cause you.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Little Things Favors shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Little Things Favors shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Little Things Favors shall immediately issue a credit to your credit card account in the amount of the charge. The display of products in this site shall not constitute an offer to sell.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Little Things Favors reserves the right at any time after receipt of your order to accept or decline your order for any reason

 

Free Shipping Policy

Free Shipping Information

In addition to offering competitive prices, we occasionally offer free shipping promotions to our newsletter subscribers. Please sign up for our newsletter (found on our left hand navigation) to receive our monthly promotions and offers.

Returning Items with Free Shipping Promotion

When a customer's order receives a free shipping promotion, returns will be subjected to the original shipping charge, if the cost of the items returned causes total sale amount to fall below the required free ship rate or if the the entire order is returned. Therefore the shipping portion may be charged to the customer minus the items being returned. Customers must still pay for any return shipping.

Little Things Favors reserves the right to deduct the shipping charges from the returned merchandise if the returned items cause the total sale to fall below free shipping promotion valid at the time of the sale, or if the entire order is returned. Therefore, refunded amount for returned item may not result in any actual refund if item is less than the standard rate for shipping and handling for the total re-adjusted amount of purchase.

For further information, please see our return policy

The check out screen said shipping was 0.00 but I did not enter a free shipping code, is shipping on my order free?

In the instance where the shopping cart calculates a 0.00 shipping charge and we are not offering a free shipping promotion at the time or you did not enter a free shipping code, it is due to your items being over the maximum weight limit for UPS online to calculate your shipping costs.

In this instance, we will have to manually pack out your order and manually calculate the shipping price. We will contact you to approve the actual shipping charges before we process and charge for your order.

In rare instances, UPS's online system may be offline or unable to communicate with our checkout system due to an online communication or system error. In this instance, your order will be subject to the actual UPS shipping costs and will need to be manually calculated by us. We will contact you to approve the shipping charges before we process and charge your order. In this instance, we are unable to waive shipping charges due to an UPS online system error.

 

More questions? 

Should you have any comments or questions about our policies, please contact us info@littlethingsfavors.com. You may also call us at 1-866-998-9595 from Monday to Friday (8am - 3pm CST).